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• Francisco L

  • Exceptionally well organized, resourceful and highly motivated with the ability to handle multiple projects and produce timely, high quality work. • Strong analytical and human relations skills; especially effective in helping customers and associates resolve issues and concerns. ================ Self-motivated, resourceful and dynamic leader with extensive experience and a strong educational background in management, training and employee development; exceptional communication skills and a demonstrated ability to create and manage cohesive, productive work teams; proficient in the use of Microsoft Word, Excel and other software applications. PROFESSIONAL SKILLS AND ACCOMPLISHMENTS Management and Administration • Directed, guided and motivated a workforce of up to 300 individuals with diverse technical backgrounds and experiences. • Successfully improved work performance of a "marginal" work team, as evidenced by an increase to a "satisfactory" performance rating after only six months as team leader. • Provided day-to-day supervision for an administrative staff of up to sixty employees. • Planned, designed and coordinated the programming of computer-based products; designed and coordinated computer system testing in facilities throughout the world. • Planned, developed and administered annual budgets ranging from $150,000 to $300,000. Training and Development • Taught college level courses in leadership, management, team building, effective writing and speech communications. • Certified as Master Instructor; designed and developed curriculum; selected, trained and evaluated other instructors. • Advised and educated personnel on ways to enhance and strengthen their promotability and job performance; identified and documented career development plans for employees. • Provided on-the-job training and guidance for new employees. Communication and Counseling • Conducted formal investigations and utilized a variety of counseling techniques and strategies to successfully resolve highly complex and sensitive issues involving domestic abuse, racial discrimination, minor law infractions and academic failures. • Worked one-on-one with customers and employees to enhance self esteem and resolve communication problems. • Marketed and promoted company programs to employees and the general public through a variety of activities including presentations to audiences of over 1000 people. • Established and maintained effective working relationships with co-workers, superiors and subordinates to facilitate the achievement of business objectives. IM A. SAMPLE V ================ • Extensive technical and management experience in information systems technology with a solid academic background in computer information systems and business administration. • Excellent communicator with strong leadership skills and the ability to build cohesive, productive teams while fostering and encouraging creativity and individual expression. • Areas of expertise: Operations Management Project Management Quality Management Mainframe & PC Operations Software Development Systems Design Customer Relations Technical Support Troubleshooting ================ Analysis and Problem Solving • Researched and developed a survey instrument, subsequently used to obtain employee information on their satisfaction with the company's employee relations program. • Compiled and analyzed statistical data to identify potential sources for use in developing annual recruiting program. • Completed independent research project on the impact of "family friendly" human resources policies on employee retention. • Conducted quality control inspections, analyzed results and developed action plans to address areas of concern. Communications and Customer Relations • Provided orientation and training to new employees and advised them on the effective handling of customer complaints. • Greeted applicants, scheduled interviews, conducted reference checks and participated in on-campus recruiting activities and career fairs. • Received Customer Service Satisfaction Award for high quality of services provided to both vendors and customers. • Handled customer inquiries and sales; effectively represented company to vendors and prospective customers, resulting in a 15% increase in just six months.

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  • Location : New York

• Major in Computer Information Systems, . Minor in Business Administration,

  Bellevue University - 2000-04

• Major in Accounting, . Minor in Computer Information Systems,

  Bellevue University -

• Major in Business Administration, .

  Bellevue University -

• Major in Management of Human Resources, .

  Bellevue University -

• Major in Computer Information Systems, . Minor in Mathematics,

  Bellevue University -

• Major in Management, .

  Bellevue University -

• Major in Communications Technology, .

  Community College of the Air Force -

• Major in Management Information Systems, .

  Bellevue University -

• Major in Management Information Systems, .

  Electronic Computer Programming Institute -

• Major in Psychology, Sociology, .

  Bellevue University -

• Major in Computer Information Systems, .

  Bellevue University -

• Major in Management Information Systems, .

  Metropolitan Community College -

• Major in Psychology, . Minor in Communication Arts,

  Bellevue University -

• Major in Business Administration, .

  Iowa Western Community College -

• Major in Human & Social Service Administration, . Minor in Human Services,

  Bellevue University -

• Major in Human & Social Service Administration, . Minor in Human Services,

  Central Community College -

• Day Rehabilitation Specialist - Greater NE Goodwill Industries

  • Manage a caseload of twenty consumers, assist them in setting and reaching...

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